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"COMET failed" when click to open CAT ET for the first time.
Posted by Technician-26 Skill Level 3 on 27 October 2018 11:05 AM

"COMET failed" when click to open CAT ET for the first time. This issue cannot be forecast, however we have made few accommodations for the end user to fix in minutes. 

To avoid fro ET trying to connect in key OFF conditions, we removed the auto connect option, technician will have to press the connect button to initiate connection to engine.

to actually fix the "Comet Failed" pop window error, follow below instructions:


a. For ET version 2018, simply run icon 2018Aup.exe under the ET icon once "Run As Administrator".
a. For ET version 2019, simply run icon 20189Aup.exe under the ET icon once "Run As Administrator".
If you don't have the icon or executable, open a support ticket

If you have open a support ticket, you will received above instructions and we will mark the ticket closed.

 

 

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