Support for Windows 7 is nearing the end

Watch Video

After 10 years, support for Windows 7 is coming to an end on January 14, 2020. We know change can be difficult, so we are here to help you with recommendations for what to do next and to answer questions about end of support.

What does end of support mean?

When Windows 7 reaches end of support on January 14, 2020, your computer will still function but Microsoft will no longer provide the following:
•Technical support for any issues
•Software updates
•Security updates or fixes

While you could continue to use your PC running Windows 7, without continued software and security updates, it will be at greater risk for viruses and malware. Going forward, the best way for you to stay secure is on Windows 10. And the best way to experience Windows 10 is on a new PC. While it is possible to install Windows 10 on your older device, it is not recommended.

We do not supported Bluetooth neither we recommend using Bluetooth to diagnose trucks in real time.

NOTE: Every technician should and must know the basics and/or fundamental knowledge of using OEM programs, the first thing one should learn is to be able to diagnose connection problems between laptops and vehicles!

Utilize correctly Interface drivers and tools to detect the correct protocols and options within devices whatever the manufacture of that vehicle interface.
Within such task includes one further down under basics which is the ability of checking for each program default Interface to be the one you are using and the correct terms and protocols as default.

Fail to know or perhaps learn the above and you will come short in many tasks where data-link is at fault and programs sometimes have a mind on their own.

If you would have checked within preferences in the actual program he or she connected and check Preferences in the program that wouldn't connect, perhaps than you will have found your common denominator in which you connected successfully and changed it in real time. Check within your help index and learn...the beauty of OEM programs that information is always at reach within the programs itself. 

Hope this helps!

IDSSII specific vehicle modules covered below:

Support for Windows XP has ended April, 2014. (Avoid services interruptions)

Windows XP units will be discontinued within all subscription Tiers or Tier maintenance plans. 

• What would happen if you have a Windows XP unit, and wants to renew with your existent Windows XP unit?

Yes, you could renew your subscription, however the lack of resources and Microsoft not allowing any installation on a Windows XP platform will directly affect you and us, meaning both to keep your system updates, patches, antivirus from running and at some point from installing.

Examples: MSE (Microsoft Essential free antivirus is lost) other options simply interfere with trucks programs and daily use of such. Other instance is that support team resources like Internet explorer version 9, no longer available or capable to be install under a Windows XP system or OS.

•  Why do we need internet explorer 9, or 10 or 11 or others?

Yes we do, the same purpose you update your unit or system to keep moving forward into the future, better applications, whether they are remote capabilities or simply installing the latest International manuals, etc.

• If my system is working, and I see no issues, what other purpose may justify the upgrade?

Like we said, lack of resources and possibilities to continue to move forward…time will tell or show when is the right moment to upgrade…sure we don’t like to sound like any other companies that makes us do things simply because they found to be justifiable!

For us, the minute you can’t connect to a truck and reasons are because you have a Windows XP unit, well than you will decide what to do!

In our end, everything is slower when dealing with Windows XP units, and that could also be a business impact on your end as well! We let you be the judge of that!

IMPORTANT: Some charges may apply to Windows XP users wanting to upgrade after next subscription cycle renewal.

Attached you will find a TSI letter we have prepared for our subscribers:

- Support for Windows XP has ended April - TSI-1001.03.pdf