DSINC Help-Desk is based in EDT time Zone.

RSS Feed
Latest Updates
DPA5 Drivers v 2.01 Available (ZF support)
Posted by Technician-26 Skill Level 3 on 14 September 2015 03:14 PM

DPA5 last version 1.37, newest version 2.01 

Drivers: DGDPA5MA - Dearborn Group DPA 5 Multi Application

Drivers Version: 2.01, (Revision: August 21, 2015)

1: Installing the DPA from the DPA Installation CD
2: Downloading and Installing from the Internet (www.dgtech.com)
3: Updating the Firmware On Your DPA 5
4: Uninstalling the DPA
5: Technical Support

; 2: Downloading and Installing from the Internet (www.dgtech.com)

1. Download the Dearborn Protocol Adapter drivers from the internet found at
http://www.dgtech.com/ under the support downloads page for the DPA 5.

2. Click on the "Installation CD" link to download the file to your computer.
This file is a ZIP file that contains the complete software package as it
appears on the installation CD.

3. Unzip the file.

4. Run the file called "DPA5Install.exe".

5. Follow the installation program instructions.

6. Check to see if a firmware update is required. See section 3.

; 3: Updating the Firmware On Your DPA 5

Your firmware may be out of date. Please refer to the DPA 5 User Manual for
complete instructions on how to check your firmware version and download new
firmware if needed. The User Manual can be found under:

; 5: Technical Support

For users in the United States, technical support is available from 9 a.m. to
5 p.m. Eastern Time.

Users not residing in the United States should contact your local Dearborn Group

Phone: (248) 888-2000
Fax: (248) 888-9977
E-mail: techsupp@dgtech.com
Web site: www.dgtech.com

Read more »

Support for Windows XP has ended April, 2014 - TSI-1001.03
Posted by Technician-26 Skill Level 3 on 16 September 2014 01:18 AM

Support for Windows XP has ended April, 2014. (Avoid services interruptions)

Windows XP units will be discontinued within all subscription Tiers or Tier maintenance plans. 


  • What would happen if you have a Windows XP unit, and wants to renew with your existent Windows XP unit?

Yes, you could renew your subscription, however the lack of resources and Microsoft not allowing any installation on a Windows XP platform will directly affect you and us, meaning both to keep your system updates, patches, antivirus from running and at some point from installing.

Examples: MSE (Microsoft Essential free antivirus is lost) other options simply interfere with trucks programs and daily use of such. Other instance is that support team resources like Internet explorer version 9, no longer available or capable to be install under a Windows XP system or OS.

  •  Why do we need internet explorer 9, or 10 or 11 or others?

Yes we do, the same purpose you update your unit or system to keep moving forward into the future, better applications, whether they are remote capabilities or simply installing the latest International manuals, etc.


  • If my system is working, and I see no issues, what other purpose may justify the upgrade?

Like we said, lack of resources and possibilities to continue to move forward…time will tell or show when is the right moment to upgrade…sure we don’t like to sound like any other companies that makes us do things simply because they found to be justifiable!

For us, the minute you can’t connect to a truck and reasons are because you have a Windows XP unit, well than you will decide what to do!

In our end, everything is slower when dealing with Windows XP units, and that could also be a business impact on your end as well! We let you be the judge of that!


IMPORTANT: Some charges may apply to Windows XP users wanting to upgrade after next subscription cycle renewal.

Attached you will find a TSI letter we have prepared for our subscribers:

- Support for Windows XP has ended April - TSI-1001.03.pdf

Read more »

Help.dieselsolutions.com restored
Posted by Technician-26 Skill Level 3 on 29 May 2014 01:46 PM
Support website www.help.dieselsolutions.com was restored to full functionality.
Issue has being resolved and now customers can login and open support tickets. (Registration Required, system holders login information remains the same)
Sorry for the inconvenience from our Support team!

Read more »

Help Desk Software Powered by DSINC Support Desk
800.670.0784 www.help.dieselsolutions.com